- If you have not chosen a relay point, we will automatically ship your order to the relay point closest to your home
- Transport cost
Shipping costs include packaging, handling and postage. They may contain a fixed part and a variable part depending on the price or weight of your order. We advise you to combine your purchases into a single order.
We cannot group two separate orders and you will have to pay shipping costs for each of them, unless you make a change before your order is prepared, i.e. before 12 p.m. Monday to Friday.
Your package is shipped at your own risk, special care is taken with packages containing fragile products.
Shipping costs are charged based on the weight of the order.
Packages are oversized and protected.
- Return costs
They are your responsibility. If, however, you wish to make an exchange, delivery cannot be free regardless of the amount of your order.
- Damaged packages
Important Notes:
1: If the PACKAGE shows signs of suffering (wet, crushed, torn, etc.), REFUSE THE PACKAGE FOR APPARENT DAMAGE (This note must be entered on the COLISSIMO BL on the DELIVERY SHEET in the presence of the delivery person.)
No returns will be accepted if no mention is made on the Delivery Note.
2: If the package is not delivered to you within the next 7 days, do not hesitate to contact us.
We will carry out follow-up research. THANKS.
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Important Notes regarding the delivery of your package:
1. WARNING:
Please open packages in front of the delivery person.
If the products are damaged, you can accept or refuse the package.
OTHERWISE no complaints can be made after receipt.
2. In the event that the package is not delivered to you
within the next 7 working days, contact us quickly.
Email: info@atoushop.com
3. YOU ARE ABSENT during the first GLS delivery, there are 3 possibilities:
- The driver drops off your package at a relay point (nearest), or with a neighbor
- An appointment is necessary for the 2nd delivery
- Or the driver automatically relives the next day
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List of departments likely to be delivered within 72 hours:
Delivery times are given for information only and are not contractual.
We are not responsible for any delays that may be caused by carriers and weather conditions.
Thank you for your understanding.
PS 1: If you request parcel drop-off without signature during your absence, it is at your own risk.
PS 2: If your package is left at a relay point, and if it is not collected within the allotted time (14 days following deposit), or if your package is not delivered due to the recipient's default, it will be returned to us return.
Your order would then be automatically reimbursed for the minority of processing costs (preparation and shipping).
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The General Terms and Conditions apply to all orders, article 5 DELIVERY and article 6 RECEIPT.
